Map Server License Agreement
1. for all major releases (as defined below) of maps, aaa shall:
(a) provide bbb with a schedule for the release and reasonable time to review and comment upon the timing and feature set incorporated in aaa's planned release;
(b) design, develop and release technology that is backwards compatible to the last major release of maps;
(c) provide bbb within a reasonable time prior to commercial release with production access to a production level beta version of the major release;
(d) demonstrate to bbb that the major release meets uptime requirements, mutually agreeable roundtrip time requirements, and bbb's capacity requirements, which shall be determined by the forecasting information provide by bbb to aaa in accordance with section 2.4.
(e) deliver to bbb technical documentation related to using new or changed features within the major release; for the purposes of this agreement, a 'major release' shall mean a release of maps which is designated by aaa, or should have been designated by aaa pursuant to industry standards, as a change in the tenths digit in the maps version number ____.
2. for all update and upgrade releases (as both are defined below) of maps, aaa shall:
(a) provide bbb with support to resolve critical bugs (as defined in the customer support section below) that may result from the use of the update and upgrade releases into the bbb production environment;
(b) aaa shall provide bbb with reasonable notice of any update and upgrade releases. for the purposes of this agreement, the following definitions apply:
'update release' shall mean a release of a software product which is designated by aaa, or should have been designated by aaa pursuant to industry standards, as a change in the digit(s) to the right of the tenths digit(s) in the product version number ___.
'upgrade release' shall mean a release of a software product which is designated by aaa, or should have been designated by aaa pursuant to industry standards, as a change in the digit(s) to the left of the decimal digit(s) in the product version number ____.
reports: aaa shall provide bbb access to mutually agreeable activity reports including backend reporting such as hits to the servers by transaction type (map, route, find).
customer support:
standard
aaa will provide enduser support at unless otherwise provided by bbb. all end user email requests and responses are communicated in english only, with a response time goal of twentyfour (24) hours or less.