Service Agreement
where telephone lines and product are used in conjunction with abc maintained product, abc shall have no obligation or responsibility for such telephone lines or product but shall, upon request, assist the telephone company in repairing such upon payment at the appropriate above contract rate.
customer shall indicate on the first page of this agreement any product which is intrinsically safe so that appropriate parts and procedures may be used to maintain such status.
at the expiration of twelve (12) months after the commencement of service hereunder (or any time thereafter), if product cannot in abc''s opinion be properly or economically repaired, because (but not limited to) excessive wear, deterioration or unavailability of parts, abc at its sole option, upon thirty (30) days prior written notice to customer sent by certified mail, may either: (1) remove such product from this agreement; or (2) may increase the price to service such product. customer shall have thirty (30) days from receipt of notice of price increase to object to such increase. if customer properly objects to such increase, abc shall then have the option to remove such product from coverage by this agreement. customer''s obligation to pay service fees with respect to product removed from this agreement shall terminate at the end of the month during which such product is removed.
the product shall be serviced by abc in accordance with the following standards: (i) abc parts or parts equal quality shall be used; (ii) the product shall be serviced at levels set forth in abc''s product manuals; and (iii) routine service procedures prescribed from time to time by abc for its product shall be followed.
5. time and place of service.
service shall be done at the location specified on the first page of this agreement. where service is to be performed at the location of the product, customer shall furnish shelter, heat, light and power at these locations, customer shall notify abc immediately of product failure, allow abc full and free access to the product, and cooperate fully with abc in abc''s servicing of the product. waiver of liability by abc against customer or other restrictions shall not be imposed by customer as a site access requirement. customer shall allow abc full and free access to the product. customer shall allow abc to use necessary machines, communications, facilities, features and other product (except as normally supplied by abc) at no charge. mobiles and removable product shall be delivered by customer to the abc service center indicated on the first page of this agreement.